Billing Policy
Refund Policy
Refund handling depends on service category, activation state, third-party costs, billing cycle and whether the service has already been consumed or provisioned.
- Billing mistakes and duplicated charges are prioritized for correction.
- Domains, licenses and already-consumed credits are generally not refundable.
- Each request is reviewed against activation and usage state.
At a glance
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Core Focus
Service Blocks & Key Capabilities
Billing Audit Trail
Every refund request is tied to service status and payment records.
Usage Verification
Provisioned or consumed services are checked before approval.
Channel-Based Processing
Refund paths depend on the payment provider and service type involved.
Detailed Overview
What You Should Know
Eligible Review Cases
We review refunds for duplicate charges, provision mistakes, unresolved service faults within eligible windows and approved cancellations where the service has not been materially consumed.
- Duplicate or accidental billing.
- Provisioning against the wrong service or cycle.
- Documented service fault requiring reversal.
Common Non-Refundable Items
Domain registrations, domain renewals, transfer fees, external licensing costs, consumed credits and third-party messaging or verification usage are generally non-refundable once processed.
- TLD registration and renewal fees.
- Third-party SSL or software licensing costs.
- Used SMS, OTP or communication credits.
Processing Timelines
When approved, refunds are initiated to the original payment method or posted as agreed billing adjustments depending on the service and payment channel.
- Approval is based on internal verification.
- Bank/provider settlement times may vary.
- A written record of the decision is retained.
Useful Links
Related Pages & Next Actions
Questions & Answers
Frequently Asked Questions
Can a domain registration be refunded after activation?
In most cases no, because registry and third-party costs are incurred immediately.
What if I was billed twice?
That should be reported immediately through billing support for priority verification and correction.
Next Step
Need a billing review?
Submit your invoice number, account details and issue summary so our team can review the case against service activation and billing records.
